Operations dashboard
Sidebar pillars, four cosy stat tiles and a soft trend curve — all calm, all yours.
HOMESERVA is the resident-facing community app for condo, gated and high-rise communities — built by VYROX INTERNATIONAL SDN BHD in Malaysia and powered by VYROX AI, the AI that specialises in business operation management together with IoT.
It combines accounting and MyInvois e-invoicing, payments, bookings, membership, AIoT smart access, security operations, helpdesk, POS and reporting into one calm app with a friendly resident mobile experience.
Communities, condos, clubhouses, gyms and mixed-use developments use HOMESERVA to collect fees, manage visitors with QR passes, unlock lobbies and lifts with face recognition, book facilities and run their guard house — all from one community app residents actually open.
Friendly community living
One simple app for your whole community.
Whether you run a condo, a clubhouse, or a community — homeserva keeps everyone happy. Pay fees from your phone. Book the BBQ pit. Pre-register Raya guests with a QR. Walk into the lobby with a smile (it unlocks with your face).
Free to explore. No credit card. We'll set it up with you.
- MyInvois (LHDN) ready
- Multi-tenant SaaS
- 24/7 WhatsApp support
- Encrypted at rest
- AIoT-compatible
- Singapore-hosted
100+
Properties trust us
24/7
Always-on support
12+
Modules included
Powered by VYROX AI·
Built by VYROX·
MyInvois (LHDN) ready·
One app · residents, MC, security·
24/7 support·
Why residents love it
Made for the way you actually live at home.
In short: homeserva collapses the four most-asked resident jobs — pay fees, walk in with your face, get parcel photos, send a visitor QR — into one calm app you actually want to open.
Less paper. Less waiting at the guard house. Less awkward group-chat reminders. Just a calm app that handles the boring stuff so your community can enjoy the fun stuff.
Pay fees in 10 seconds
FPX, card, e-wallet — straight from the app. Receipt auto-sent.
Walk in with your face
Lobby, lift, your floor. No card to fumble — your kids and parents will love it.
Parcel arrival photos
A real picture, real time. No more "did it actually arrive?" panic.
Visitor QR for guests
Send a QR before they arrive. Guard scans, gate opens, you stay in your slippers.
Honest comparison
Why homeserva over the alternatives.
In short: homeserva beats WhatsApp-plus-spreadsheets and off-the-shelf community-app vendors on the ten things that genuinely matter — MyInvois compliance, automation, AIoT access, audit trail, and 24/7 humans.
We're not asking you to take our word for it. Here's how homeserva compares to WhatsApp-and-spreadsheets and to off-the-shelf community-app vendors you might already be using.
| What you need | homeserva | WhatsApp + spreadsheets | Off-the-shelf community-app vendor |
|---|---|---|---|
| e-Invoice (MyInvois) compliance | Built in, real-time validated | Manual upload, error-prone | Add-on or unsupported |
| Automation (cron + rule engine) | Minute-level cron, configurable | Manual reminders | Limited to one domain |
| AIoT / access control | Native: face, plate, RFID, lift | None | Vendor-locked |
| Multi-property management | One operator, many properties | Separate files per property | Per-license, separate logins |
| Mobile app for residents/customers | Friendly, branded per property | Not available | Often desktop-only |
| Real-time dashboards | Live ops console | Static spreadsheets | Daily exports |
| Audit trail of every change | Yes, time-stamped | Whoever last saved | Limited |
| Payment automation | FPX, card, e-wallets via Xendit | Bank-in slips | Single gateway |
| Integrations (AutoCount middleware, MyInvois, Xendit, public REST API) | All native | Manual re-entry | Pick one |
| Support response | 24/7 WhatsApp · P1 in 1h | You email yourself | Email tickets, days |
Not a perfect fit for every property — talk to Patrick and we'll tell you straight if homeserva isn't right for yours.
A look inside
See homeserva in action.
In short: six honest-to-the-aesthetic peeks — the operations dashboard, a MyInvois-validated invoice, the resident mobile app, the access log, the booking grid and the AIoT health panel.
Six soft-cornered glimpses of the actual product, drawn in the same friendly palette as the rest of homeserva.
MyInvois invoice
A sage-trimmed invoice with the green MyInvois Validated sticker right where the eye lands.
Mobile resident app
Three friendly cards: pay invoice, book BBQ pit, send a visitor QR. That is the whole app.
Access control log
Last eight swipes with little face circles, timestamps and a status sticker beside each one.
Booking grid
A week × hour calendar where free is sage, taken is peach and your slot is highlighted in cream.
AIoT health panel
Eight devices — cameras, lifts, locks, lighting — each with a calm online / syncing pill.
Inside the homeserva engine
Numbers that matter.
In short: six architectural constants you can verify in the codebase — invoice types, MyInvois format, auto-billable GL codes, RBAC privilege bits, device cipher and ops monitoring posture.
Six code-verifiable facts about homeserva — derivable from the source, not marketing telemetry.
27+
INVOICE_TYPES — Standard / rental / deposit / fire-safety / consolidated / CN / refund / termination
UBL 2.1
MYINVOIS_FORMAT — LHDN preprod + live endpoints, walk-in TIN fallback, MSIC code list
14
AUTO_BILLABLE_GLS — GL codes pre-wired to the auto-billing rule engine
34+
RBAC_PRIVILEGES — Bit-set role capabilities enforced page-by-page
SM4-32
DEVICE_CIPHER — Chinese national 32-round block cipher (sm4.php)
24/7
OPS_MONITORING — Best-effort availability, monitored continuously
Architectural constants from the homeserva codebase — not per-property telemetry. Patrick will share specifics for your case.
Every. Single. Toggle.
Every feature in homeserva.
In short: the full menu — all 39 customer-facing toggles a property can switch on. Tap each sticker to read what it does.
Pulled straight from functions.php → property_ava() — no marketing fluff.
Each toggle maps 1:1 to a row in tg_prop_ava[*] — flip it on per property, leave the rest off. You only pay for what you turn on.
The pocket guide
Everything HOMESERVA does for you.
In short: a friendly index of every little thing the app can do — grouped by what it means in real life, not by what the database calls it. Skim it like a menu. You probably do not need all of it on day one.
Money matters
- Pay your maintenance fee in two taps
- Pay your water and electricity bill
- See every invoice, statement and receipt in one place
- Pay by FPX, credit card or debit card
- Pay by e-wallet — Touch 'n Go, Boost, GrabPay, ShopeePay
- Scan DuitNow QR to settle anything
- Set up auto-pay so you never miss a month
- Get a fresh payment link by email — PHPMailer-delivered
- Top up your account with a customer advance
- Park a deposit for the function room
- Request a refund right from the app
- See your credit notes neatly listed
- Watch late-payment interest stop the moment you settle
- Drop a payment proof for manual verification
- Download a PDF statement for your accountant
- Read every charge in plain English — no jargon
- See your MyInvois validation status next to each invoice
- Get a fresh receipt in your inbox the second a payment clears
Living daily
- Book the BBQ pit for Saturday
- Book a badminton court with friends
- Book the function room for a birthday
- Book the kids' playroom for an hour
- Book a yoga class with one tap
- Buy a class pass or membership
- See who is booked alongside you
- Cancel or change a booking from the lift
- Reserve a tee-time at the golf course
- Check in at the laundry room by QR
- Pick up your parcel from the delivery locker
- Get a parcel-arrived photo on your phone
- See the EV-charger availability before you drive down
- Pay for the charging session in the app
- Book a personal-trainer slot
- See public-holiday rules before you book
- Add the booking to your phone calendar instantly
Access & security
- Walk in with face recognition — no card needed
- Drive in with plate recognition — boom-gate opens for you
- Tap your phone QR to enter the lift
- Choose your floor automatically when you step in
- Send a QR pass to your visitor before they arrive
- See a live list of who is visiting your unit
- Pre-register the contractor coming tomorrow
- Let your helper or family member in with a sub-account
- Tap the SOS button if anything goes wrong
- Reach the guard, lift contractor or plumber in one tap
- Report a security incident with a photo
- Get an alert if the intrusion sensor trips
- See the smart-mirror request when a courier rings
- Open the smart parking lock from your seat
- See your card-access log if you forgot something
- Add a household member to the whitelist
Building services
- See announcements from management on the home screen
- Read the AGM pack without digging through emails
- Browse meeting minutes searchable by topic
- Submit a complaint with photos and a clear timeline
- Drop a suggestion to the committee
- Report a defect during your handover walk-through
- Track your ticket from logged to resolved
- Tag a lost item — get pinged when found
- Ask the concierge for laundry pickup or dry cleaning
- Tap TukangMan for an ad-hoc home repair
- See your contractor service permit status
- Watch the corridor lights come on as you walk
- See live power-monitoring trends on the clubhouse screen
- Check the parcel-locker queue before you walk down
- See your IP camera footage at the lobby (with permission)
- Read emergency numbers without searching for the notice
Communication
- Get announcements with read receipts
- Send internal mail to staff, owners or the committee
- Reply to a complaint thread with photos
- Comment on a suggestion to back it up
- Receive a friendly reminder before a fee is due
- Mute notifications when you're on holiday
- Get a parcel-arrived ping with the locker number
- See your booking confirmation by email + push
Apps & self-service
- Install the resident PWA from your browser — no App Store wait
- Install the staff PWA on the office tablet
- Install the security PWA on the guard tablet
- Install the courier PWA on the delivery phone
- Sign up via captive portal as a new owner
- Onboard a new merchant via captive flow
- Scan your property QR for quick actions
- Use one member ID across gym, café and clubhouse
- Update your IC, lease or vehicle photo yourself
- Self-onboard a new helper or tenant in minutes
- Reset your password in under a minute
- Switch between properties (if you own more than one)
- See your audit trail — every login, every device
Admin & owners
- View the management committee structure
- Track approvals — bookings, contractors, change requests
- Issue a contractor service permit with a date window
- Approve a sub-account add or remove
- Approve a tenant move-in / move-out
- Run the rental-collection withdrawal for landlords
- Generate sinking-fund and maintenance-fee invoices in one click
- Submit your e-invoice batch to LHDN MyInvois
- View the cash book and bank reconciliation
- See the cashflow chart for the chairman
- Run the facility-utilisation report
- Run the most-visited / repeat-visitor report
- Bulk-import owners from CSV during a takeover
- Spin up a Sub-Management-Committee for a building wing
- Flip the 39 feature toggles per property — pay only for what you use
- Audit every staff action via the debugv_access log
Quietly, in the background
What HOMESERVA quietly handles behind the scenes.
You shouldn't have to think about most of this — and you won't. It runs every minute, all year, while you sleep.
On the 1st of every month, invoices generate themselves and validate against MyInvois before anyone opens the office
Cron jobs run every minute — auto-stop laundry timers, expire stale bookings, retry failed payments, clean up intrusion photos
IoT heartbeats check every camera, lock, lift and sensor — if one quiets down, the system notices before residents do
Auto-billing schedules recurring fees, sinking fund, late-interest and rental invoices — the office only intervenes for exceptions
Bank reconciliation auto-matches statement lines against payments — month-end takes minutes, not days
AutoCount middleware syncs invoice / payment / cancel / undo flows in the background
The audit log (debugv_access) quietly records every change — who, what, when, from where
Failed e-invoices land in a "needs attention" queue with the LHDN error attached — your books never sit in an invalid state
Expired memberships, departed sub-users and orphaned bookings are tidied up by housekeeping cron — no manual purge needed
PDF generation respects paper sizes — your accountant gets A4, your printer gets what it expects
The SM4 cipher quietly encrypts device traffic between the platform and AIoT hardware
Notification mute toggles, public-holiday calendars and cut-off times all enforce themselves so staff don't have to remember
Plays nicely with
The friends HOMESERVA already has.
A short, honest list — what we connect to today, no buzzwords.
MyInvois (LHDN)
Real-time validation, UBL 2.1 JSON, walk-in TIN fallback, MSIC code list.
Xendit + e-wallets
FPX, card, Direct Debit, Touch 'n Go, Boost, GrabPay, ShopeePay, DuitNow QR.
AutoCount
Bidirectional sync via our hosted middleware — invoice, payment, cancel, undo.
Generic IP cameras
HTTP snapshot + event ingest. Camera-brand agnostic.
SmartFACE / SmartVE / SmartINTE
Face, plate and intercom families — pair what you already own.
MIFARE-compatible RFID
Tap cards and fobs from any compatible supplier.
TukangMan
One-tap handyman link-out for ad-hoc home repairs.
VYROX AI
The AI that specialises in business operation management together with IoT — quietly powering homeserva under the hood.
Documented REST endpoint surface
/api_doc.php for the developer-minded committee.
For the developer-minded committee member
Most residents will never open this drawer — and that's fine. But if your committee has a developer who likes to tinker, HOMESERVA exposes a documented REST endpoint surface at /api_doc.php (visitors, EV charging, sub-accounts, announcements and more), Xendit webhooks, the AutoCount sync middleware, an audit-log table (debugv_access), a paper-size-aware PDF engine, and TCP-controlled delivery lockers (delivery_lockers_config.php). The dlcsp.php landing page is a printable property-QR surface, not a hardware protocol. It's all there if you want it. Ask Patrick for the API doc page.
Everything in one app
12 friendly pillars.
12 friendly pillars.
All in your pocket.
In short: twelve modular pillars — accounting, payments, bookings, RFID + PDPA-aligned face access, helpdesk, POS, automation — all in one cosy app, with sub-features that quietly handle JMB / MC realities.
homeserva is the one app your community actually uses — residents pay fees, book BBQ, pre-register guests, unlock with face. Security and management see the other side of the same screen. Tap a card to peek inside.
Swipe on mobile · click on desktop
A Tuesday in real life
A day with homeserva.
In short: six tiny moments across one Tuesday — face unlock, fee payment, visitor QR, parcel photo, BBQ booking and a quiet evening — show how the app folds invisibly into normal life.
From morning kopi to lights-out — here's how it weaves through a normal day.
07:00
Morning
You unlock the lift with your face — coffee in one hand, gym bag in the other.
09:30
Bills paid
You pay this month's maintenance fee from the train. Receipt lands in your inbox.
12:15
Lunch guest
Cousin's coming over — a tap sends her a visitor QR. Guard waves her in.
15:45
Parcel drop
Notification + photo: your Shopee order is in Locker B-12. Pick up after work.
18:30
Sundown plans
You book the BBQ pit for Saturday. Calendar shows it's yours, no calls needed.
20:00
Quiet evening
Lights set themselves. Lobby logs your evening jog. Everyone's home, all's well.
Behind the scenes
Management still gets the grown-up dashboard.
Residents see the friendly app. JMB / MC sees a calm operations console — collections, occupancy, security events, MyInvois status, IoT health — all in one tab. No spreadsheets emailed at midnight.
- Real-time collections and arrears
- Visitor & contractor live board
- AIoT device health at a glance
- One click to MyInvois submission
Operations · Block A · Today
Lake View Residences
Live
Collected today
RM 28,450
▲ 12% vs yesterday
Visitors in
37
14 pre-registered
Open tickets
5
2 due today
IoT health
98%
All cameras online
Today's events
- Lobby face-access · 142 entriesnow
- Pre-registered visitor · #VS-1182m
- Parcel · Locker B-12 photo sent7m
- MyInvois batch · 84 invoices11m
Plays well with others
Works with the gear you already have.
In short: homeserva is brand-agnostic — generic IP cameras, MIFARE RFID smart cards, lift controllers, SmartINTE intercoms and TCP-controlled delivery lockers (dlcsp.php is the printable property-QR landing page, not a hardware protocol), plus Xendit (QR / card / direct debit), AutoCount middleware and a documented REST endpoint surface at /api_doc.php. No rip-and-replace.
No rip-and-replace. We connect to most cameras, controllers and gateways.
MyInvois (LHDN)
Xendit
AutoCount Connector
PHPMailer email
Documented REST endpoints (/api_doc.php)
IP cameras
MIFARE RFID readers
Face-recognition cameras
License-plate cameras
Smart intercoms (SmartINTE)
Lift controllers
Parking-lock controllers
Smart lighting
Power monitors
Smart mirrors (micode)
Delivery lockers (TCP-controlled)
EV charging API
SM4 device cipher
Wheel-clamp module
Bulk owner CSV import
MyInvois (LHDN)
homeserva is wired into Malaysia's national e-invoice scheme. Every B2B invoice is built as a UBL 2.1 JSON payload, validated in real time, returned with a sharing URL, and supports walk-in buyer fallback (TIN EI00000000010), the full MSIC code list, credit notes, consolidated invoices and corrections. Sandbox and production environments are both supported, so you can test end-to-end before flipping the switch.
Xendit
Multi-method payment gateway. Confirmed methods in code: QR payment, credit / debit card, and Direct Debit. Built-in failover, refunds and webhook reconciliation mean your accounts stay in sync without manual matching.
AutoCount Connector
Bidirectional sync via the hosted VYROX-AutoCount-Connector middleware (Bearer-token auth) — invoice, payment, cancel and undo flows are pushed end-to-end. Run homeserva accounting on its own, or keep your accountant on AutoCount and let homeserva push transactions across.
Email & invoice delivery (PHPMailer)
Invoices, statements, payment receipts, password resets and one-time codes are emailed via PHPMailer from your own domain. (WhatsApp is how you reach Patrick — it is a sales channel, not a system feature.)
IP cameras + RFID + face + LPR + intercom
Generic IP cameras (HTTP snapshot and event ingest, brand-agnostic), MIFARE-compatible RFID smart-card readers, face cameras, ANPR / license-plate cameras and SIP-style intercoms — all glued together by the SmartFACE / SmartVE / SmartINTE modules.
Lifts, locks, lighting, lockers
Relay-based and IP-controlled hardware on both low-voltage and high-voltage paths. Brand-agnostic — we integrate lift controllers, parking-lock controllers, smart lighting, smart mirrors (micode access codes) and TCP-controlled delivery lockers (delivery_lockers_config.php). The dlcsp.php / dlcsp_qr.php pages are a printable property-QR landing surface, not a hardware protocol — door and locker tokens are issued through the standard QR-key system (qr_keys.php).
Documented REST endpoint surface
Documented at /api_doc.php — visitor management, EV charging deposit and session, sub-account, announcements, bookings and more. Bring your own dashboards, BI tools or integrations.
SM4 device cipher
Device-protocol traffic between homeserva and the AIoT layer is encrypted with SM4, a 32-round Chinese block cipher — the same cipher class used in industrial smart-locks and access controllers.
Rollout · 4 weeks
Live in weeks, not months.
In short: a four-week onboarding — discovery and import in week one, configuration and training in week two, AIoT pairing and soft launch in weeks three to four, full cutover by week five.
Four friendly journey moments along a calm path. Patrick walks the whole way with you.
1
Week 1
Discovery & data import
Patrick on-site or via video. We map your operations to homeserva modules and bulk-import customers, units, contracts and outstanding balances.
2
Week 2
Configuration & training
Set rates, fees, MyInvois TIN, payment gateway, branding and role-based accounts. Hands-on training across 2–3 sessions.
3
Week 3-4
AIoT pairing & soft launch
Pair access devices, cameras and lifts. Roll out the resident/customer app. Parallel-run alongside the old system.
4
Week 5+
Full cutover & continuous improvement
Old system retired. Quarterly reviews. New modules added as the community grows.
Made for
Communities of every shape.
In short: eight common operations — condos, mixed-use towers, sports clubs, gyms, EV carparks, residential communities, retail/F&B and clubhouses — each mapped to the modules that actually help most.
Eight typical operations we serve. Pick yours and see exactly which modules help most.
Condos & strata
JMBs and MCs juggle owners, tenants, contractors and a budget that gets scrutinised every AGM. Their biggest pain is fee collection and visitor jams at the boom gate.
Modules they use most
- Accounting & e-Invoice
- Payments & Collections
- Visitors & Guests
Typical outcome
Capability: pre-registered QR passes (visitor_pass.php) cut the guard-house step to a single scan; auto-billing (auto_payments.php) plus dunning reminders chase arrears without human intervention.
Mixed-use buildings
Residential towers above a retail podium share access, parking and security, but each tenant type has different rules. Coordinating them by hand is a nightmare.
Modules they use most
- Property & Facility Setup
- Smart Access & AIoT
- Security Operations
Typical outcome
Capability: one access policy spans residential, retail and podium tenants — tg_prop_ava[] gates per-property module visibility while mypriv[] enforces role capability page-by-page.
Sports clubs
Member dues, court bookings, coach schedules and a clubhouse F&B usually live in 4 separate tools. Members hate the friction; managers hate the reconciliation.
Modules they use most
- Membership & Customer
- Bookings & Reservations
- POS & Marketplace
Typical outcome
Capability: bookings move from phone calls to a real-time calendar (bookings.php) with cut-off, deposit and max-per-month rules — utilisation reports surface idle slots so committees can re-price them.
Gyms
Class passes, recurring memberships, locker access and PT bookings need one consistent member ID. Manual sign-ins kill front-desk time.
Modules they use most
- Membership & Customer
- Bookings & Reservations
- Smart Access & AIoT
Typical outcome
Capability: SmartFACE entry (smartface.php) and amenity QR self-check-in (amenities_qr.php) replace manual sign-in books — the front desk handles exceptions, not the queue.
Smart parking & EV
EV bays, visitor lots and reserved parking each have different rules. Without a system, you get charger squatters and angry residents.
Modules they use most
- Property & Facility Setup
- Smart Access & AIoT
- Payments & Collections
Typical outcome
Capability: EV-bay billing (ev_parking_lots.php with `is_ev=2` on parking_lot_type) plus paid-parking overstay rules (paid_parking.php) plus wheel-clamp release (clamp.php) capture revenue that previously walked out of the carpark.
Residential communities
Landed communities want the same convenience as condos — visitor QR, fee collection, security — without a giant guard-house budget.
Modules they use most
- Visitors & Guests
- Payments & Collections
- Concierge & Helpdesk
Typical outcome
Capability: complaints.php tickets carry priority, status and routing fields; helpdesk.php surfaces SLA breaches as a queue so the longest-waiting items are visible rather than buried in a phone log.
Retail / F&B
Tenants in a podium need to bill rent, utilities and CAM, take member promotions, and reconcile their till with the building's accounts.
Modules they use most
- POS & Marketplace
- Accounting & e-Invoice
- Automation & Reporting
Typical outcome
Capability: member-charge from the resident app (sales.php) settles against the household statement via `acc_bal` — F&B accepts charges without a separate till reconciliation.
Clubhouses
Clubhouses run BBQ pits, function rooms, courts, kids rooms and a café — all of which compete for the same calendar.
Modules they use most
- Bookings & Reservations
- POS & Marketplace
- Concierge & Helpdesk
Typical outcome
Capability: bookings.php enforces overlap rules at the database layer; the booking-change request flow (bookings_chg.php) records every amendment with an audit trail rather than living in a group chat.
Operators we serve
A snapshot of who's on the platform.
In short: twelve anonymised customer types — condos, sports, mixed-use, EV, retirement villages, hotels, bowling, swimming and more. Happy to introduce you to operators in your sector on request.
Operators we serve, anonymised — happy to introduce on request when there's a good fit.
Condominium
Residential community
Auto-billing plus face access for residents and a calm guard-house console.
Anonymised customerBadminton centre
Sports club
Online booking with rate cards — peak hours clear without a phone call.
Anonymised customerMixed-use clubhouse
Hospitality
POS, amenities and visitor management glued onto one friendly member ID.
Anonymised customerResidential tower
Strata management
Lift access tied to face and floor entitlement plus smart-parking enforcement.
Anonymised customerFutsal arena
Sports facility
Recurring class bookings settled through Xendit in five clicks or fewer.
Anonymised customerRetirement village
Senior living
Concierge requests and a cheerful helpdesk that families can read on the app.
Anonymised customerEV-charging carpark
Smart parking
LPR entry, paid parking and EV-bay billing in one calm gateway flow.
Anonymised customerResidential strata
JMB / MC
JMB billing, sinking-fund auto-generation and a 1-page chairman cashflow.
Anonymised customerSwimming complex
Sports facility
Class passes, coach scheduling and a member app that finally feels modern.
Anonymised customerServiced apartment block
Hospitality
Sub-account billing and per-tenant statements — handy for landlords too.
Anonymised customerBowling alley
Sports & leisure
POS, membership plans and friendly leaderboards on the lobby screen.
Anonymised customerCommunity sports centre
Sports & leisure
Multi-facility bookings with auto-reminders that cut no-shows almost in half.
Anonymised customerWant a reference call? Patrick will pair you with a similar operator — with their consent, naturally.
Moving day, gentle
Moving from spreadsheets, paper,
Moving from spreadsheets, paper,
or legacy software.
In short: four common leaving-the-old-way stories — spreadsheets, paper, single-purpose legacy, and custom in-house systems — each with a friendly migration path that protects your audit history.
Wherever your community keeps its records today, the move to homeserva is a soft slope — not a cliff.
From spreadsheets
We import customers, units, contracts, fees and outstanding balances from CSV or Excel during Week 1. Patrick reads the file with you, fixes the small mismatches (extra columns, weird date formats, mixed currency), and runs a dry import you can review before the real one. The classic pain points — duplicated owners, missing TINs, balances that no longer reconcile — surface in a friendly issues list, not in midnight panic.
From paper / manual
Paper records become a calm digital onboarding workflow. Past invoices and contracts can be photographed and OCR-extracted into structured rows; new residents self-register through the app with optional management approval. The first month runs softly — guards still keep the paper book while the system shadows them — so nothing slips while everyone learns the new rhythm.
From single-purpose legacy software
Bridges keep the old system live during cutover. We mirror customers, invoices and payments across, run a parallel period of two to four weeks, and only retire the old tool after a quiet weekend reconciliation. You never face the cliff-edge of "everyone migrate by Monday" — it is a gentle slope with a known landing spot.
From custom-built in-house systems
We work with your developer to map and export, then normalise your data against the homeserva schema. Anything we cannot model cleanly stays archived in original form for audit. Where you have webhooks or APIs, we wire them straight in so the rest of your stack — accountant, payment gateway, BI dashboard — keeps humming throughout.
Pocket-calculator energy
See what homeserva might save you.
In short: tweak four sliders — units, current admin hours, monthly invoice volume and admin hourly cost — and we'll estimate your monthly savings. Disclaimer baked right in: Patrick will verify your specific numbers.
Move four sliders. Get a friendly estimate. Then talk to Patrick to verify with your real operation.
203,000
1h80h
5010,000
RM 15RM 80
Estimated monthly savings
RM 3,500
That's roughly RM 42,000 a year.
Admin time recovered
RM
Invoice processing
RM
Collection-rate uplift
RM
How we estimate
- Admin time: hours/week × 4.33 × hourly cost × 0.7 (we automate roughly 70% of routine billing work).
- Invoice processing: RM 0.50 saved per invoice (paper, postage, re-keying, follow-ups).
- Collection uplift: RM 1.20 per unit per month (auto-charge plans recover late payers).
Talk to Patrick to verify your numbers
Estimate only — Patrick will confirm for your specific operation.
Boring (in a good way)
Your data, treated with proper care.
In short: Singapore-hosted, encrypted in transit (TLS), RBAC, daily backups, PDPA-aligned biometrics and a full audit log of every change.
We take security as seriously as residents take their parking lot. Here's the plain-English version.
Singapore data residency
Your data lives in Singapore. No surprise transfers to faraway data centres.
Encrypted in transit
TLS over the wire so data moves safely between app, browser and server.
Role-based access control
Roles, permissions and a full audit trail of every change. You always know who did what.
Daily off-site backups
Automatic daily backups — weeks of safety net.
MyInvois-ready flow
Validated, real-time data flow with LHDN. Your tax compliance is literally built in.
PDPA-aligned biometrics
Face, ANPR and visitor data with explicit consent capture, purpose limits and retention windows.
Full audit log
Every action — who, what, when, from which device — recorded via in_syslog.
Support that picks up
Real humans, on WhatsApp.
In short: 24/7 WhatsApp with proper SLA targets — P1 within 1 hour, P2 within 4 hours — onboarding training included, monitored around the clock and a named success manager for larger communities.
No call queues. No press 1 for English. Just Patrick on +60 19-688 3338, with a proper team behind him.
24/7 WhatsApp
Patrick on +60 19-688 3338. Onboarding training included for every community.
Response time targets
- P1 critical · within 1 hour
- P2 major · within 4 hours
- P3 minor · next business day
Monitored 24/7
Maintenance is announced ahead on WhatsApp and scheduled outside office hours where possible.
Onboarding training included
Two to three hands-on sessions during Week 2, with templates and printable QR posters for resident rollout.
Custom feature requests
Reviewed quarterly. If multiple communities need the same thing, it usually ships in the next release.
Dedicated success manager
Larger communities get a named contact who knows your property. No tier-1 ping-pong.
Pricing · transparent
Pay for the size you actually run.
In short: three friendly bands — small (under 100 units), mid (100–1,000) and large (1,000+) — free demo and trial, no setup fee on the standard SKU, all 12 pillars included on every plan.
Free demo. Free trial. Custom monthly subscription per property. No setup fee for the standard SKU.
Small
< 100 units / customers
For boutique communities, single clubhouses or starter gyms.
- Free demo + trial
- No setup fee (standard SKU)
- All 12 pillars included
- 24/7 WhatsApp support
Mid
100 – 1,000
Most condos, sports clubs and mid-size properties land here.
- Free demo + trial
- No setup fee (standard SKU)
- All 12 pillars included
- 24/7 WhatsApp support
Large
1,000+
Mixed-use developments, multi-property operators and enterprise.
- Free demo + trial
- No setup fee (standard SKU)
- All 12 pillars included
- 24/7 WhatsApp support
Optional add-ons
- AIoT hardware bundle (face camera, plate camera, controllers)
- e-Invoice volume tier (high-volume operators)
- Custom integrations & private API
Real residents · real stories
Little moments, big difference.
In short: six role-based scenes — weekend fee payments, face-unlock for elderly parents, parcel-photo peace-of-mind, bulk guest QR passes — that show what changed at home.
Six stories we hear over and over from residents using homeserva.
Resident
Pays maintenance fee on the app
Pays maintenance fee on the app
"Capability: the resident PWA (app.php) and online customer-payment portal let residents settle invoices via FPX, card or e-wallet through Xendit — the PHPMailer receipt arrives in the same flow."
Senior resident
Face access at the lobby
Elderly parents love face access
"Capability: SmartFACE biometric (smartface.php / face_rec.php) replaces lost-card rituals — residents walk up and the door opens, with the access event logged for audit."
Online shopper
Parcel photos on arrival
Online shopper · loves parcel photos
"Capability: the courier PWA (delivery_app.php) writes parcel + locker bay against the household; the parcel-camera event hits cam_rece_log.php and the resident app receives a push notification with the photo."
Host
Bulk QR guest passes
Hosted guests with bulk QR passes
"Capability: residents pre-register guests in bulk from the customer app; each pass carries a hashed QR (qrcode_check.php) that the guard scans on arrival. Visitor type rules (visitors_type.php) carry capacity, grace-period and bulk-booking flags so peak-day waves of guests still flow."
Resident
Facility bookings
BBQ pit booking with no double-booking
"Capability: bookings.php enforces overlap rules at the database layer — the booking status lifecycle (functions.php:4314, :31085) blocks doubles and records every amendment with an audit trail."
Night-shift worker
Face unlock end-to-end
Face unlock from lobby to floor
"Capability: SmartFACE (lobby), access_devices_lift.php (lift per-floor entitlement) and check_auto_lighting.php (corridor lighting) all react on the same authenticated access event — no card, no fumbling."
Plain English
A friendly glossary.
In short: twenty-five plain-English definitions — MyInvois, AIoT, RFID, RBAC, JMB, MC, FPX, ANPR, sinking fund and the rest — each linked to from where the term first appears.
Every industry has its alphabet soup. Here's ours, decoded — no jargon hiding the meaning.
- AIoT
- Artificial Intelligence + Internet of Things — devices like cameras and access controllers that get smarter through software.
- ANPR / LPR
- Automatic Number-Plate Recognition. A camera reads vehicle plates so the gate or barrier can decide whether to open.
- Audit trail
- A timestamped record of every change in the system — who did what and when. Essential for AGMs and disputes.
- Bin (PDPA term)
- A retention bucket for personal data with a defined keep-window before automatic deletion.
- Cron
- A scheduled job that runs at fixed intervals — used for billing, reminders and reports.
- e-Invoice / MyInvois / LHDN
- Malaysia's government e-invoice scheme run by LHDN. homeserva validates invoices in real time before issuing.
- FPX
- Financial Process Exchange — the Malaysian online-banking payment rail. Residents pay direct from their bank.
- GL
- General Ledger — the master accounting book where every transaction lands.
- JMB / MC
- Joint Management Body / Management Corporation — the entities that run a Malaysian strata property.
- Multi-tenant SaaS
- One software platform serving many properties, with each property's data isolated.
- IP cameras
- Generic IP cameras using HTTP snapshot and event-push ingest. homeserva is camera-brand agnostic.
- DLCSP
- The printable property QR landing page (dlcsp.php / dlcsp_qr.php / services.php:77) — a public delivery/visitor entry surface that looks up `csa_qr_static` on the property record. It is NOT a hardware protocol. Door and locker access tokens are issued through the standard QR-key system (qr_keys.php).
- PDPA
- Personal Data Protection Act — Singapore PDPA 2012 governs the production data hosted on our Singapore servers; Malaysian operators also work under Malaysia's PDPA 2010. homeserva handles face, ANPR and visitor data in line with both.
- POS
- Point of Sale — the till at a café, sundry shop or clubhouse F&B.
- QR
- Quick Response code — used everywhere in homeserva for invoices, visitors, lockers and amenities.
- RBAC
- Role-Based Access Control — different staff see different parts of the system.
- RFID
- Radio-Frequency Identification — the tap-to-enter card or fob most communities still use.
- SLA
- Service Level Agreement — promised response and uptime targets.
- SmartFACE / SmartVE / SmartINTE
- homeserva modules for face recognition, vehicle/plate recognition and smart intercom.
- Sinking fund
- A separate fund collected for major repairs and capital works in strata properties.
- Sub-account
- A household member (spouse, child, helper, tenant) attached to a primary account.
- TLS
- Transport Layer Security — the encryption that protects data moving over the internet.
- Webhook
- A lightweight callback so payment gateways and integrations can notify homeserva in real time.
- SM4
- A 32-round Chinese block cipher used by homeserva for device-protocol encryption between the app and AIoT hardware.
Questions?
Frequently asked, friendly answers.
In short: the questions Patrick gets every week — MyInvois behaviour, data import, hardware support, mobile apps, GDPR, audit retention, what is not included, and data export.
Click any question to expand. If yours isn't here, just WhatsApp Patrick.
What is HOMESERVA?
homeserva is the one app your community actually uses — residents pay maintenance fees, book the BBQ pit, pre-register guests with a QR pass, unlock the lobby with their face. Security and management see the other side of the same screen. It is built by VYROX INTERNATIONAL SDN BHD and powered by VYROX AI — the AI that specialises in business operation management together with IoT.
How does homeserva handle MyInvois (LHDN) e-invoice submission?
Every invoice is validated against MyInvois in real time. Successful submissions return a UUID and QR; failures surface the LHDN error so you can fix and resubmit. Sandbox and production are both supported.
Can I import data from my existing spreadsheets or legacy system?
Yes — we import customers, units, contracts, fees and outstanding balances from CSV/Excel during Week 1. Patrick reviews the file with you so nothing gets lost.
Is there a mobile app for residents / customers / staff?
Yes. There are separate apps for residents, staff, security and couriers — each shows only what that role needs. A self-service browser portal is also available.
How does face recognition work with privacy and PDPA?
Face vectors are stored encrypted at rest, with explicit resident consent capture, purpose-limitation and a defined retention window. You can revoke consent and the vector is purged.
Can homeserva replace Autocount or work alongside it?
Both. Communities that already trust their accountant on Autocount can run a bidirectional sync. Communities starting fresh use homeserva accounting end-to-end and skip Autocount entirely.
How long does onboarding take?
Most communities go live in 4 weeks: discovery, configuration, AIoT pairing, then full cutover. Smaller properties can compress this to 1–2 weeks.
What hardware brands and models are supported?
Generic IP cameras (HTTP snapshot and event ingest), MIFARE-compatible RFID smart-card readers, brand-agnostic face and license-plate cameras (SmartFACE / SmartVE), smart intercoms (SmartINTE), lift controllers, parking-lock controllers, smart mirrors, TCP-controlled delivery lockers (delivery_lockers_config.php) and smart relays. Third-party stranger-detection devices are also supported through the device registry (access_devices_gpt.php) — the ML inference runs on the device itself, not in homeserva.
Does it work for small properties or only big ones?
Both. Small communities (under 100 units) start on a friendly subscription with the modules they need. Large operators (1,000+ units) run the full homeserva stack with dedicated support.
Can residents pay by credit card / FPX / e-wallet?
Yes — via Xendit. Cards, FPX, Touch 'n Go, Boost, GrabPay and ShopeePay are all supported, with automatic receipt generation.
What happens if MyInvois validation fails?
The invoice stays in a "needs attention" queue with the LHDN error message attached. You correct the data and resubmit in one click — nothing leaves your books in an invalid state.
Can I customise invoice templates and reports?
Yes. Branding (logo, colour, footer text), invoice layout, statement format and report columns are all configurable. Custom report packs are available on enterprise plans.
How does visitor pre-registration work?
A resident sends their guest a QR pass through the app. The guard scans it at the gate; if the QR is valid for that time window, the boom-gate opens and the visitor is logged. Pre-arrival photos are optional.
Is there an API for our own integrations?
Yes. REST APIs and webhooks cover customers, invoices, payments, access events and bookings. Available on standard and enterprise plans.
Where is the data hosted and how is it backed up?
Production data is hosted in Singapore. Daily off-site backups and encrypted in transit (TLS).
Is the system available outside Malaysia (Singapore, Indonesia, Thailand, etc.)?
Yes. The core platform is region-agnostic — only the e-invoice connector is Malaysia-specific. We have customers in Singapore, Indonesia, Thailand, Vietnam and the Philippines.
How is downtime / maintenance handled?
Monitored 24/7. Maintenance is announced in advance on WhatsApp and scheduled outside office hours where possible.
How do I train my team and roll it out to residents?
Patrick runs 2–3 hands-on sessions during Week 2 — one for office staff, one for security, and one optional refresher. For residents, we hand you ready-to-send email templates (delivered through PHPMailer from your own domain), printable QR posters for the lobby, and a soft-launch period where the old and new systems run side by side.
Can I import data from a competitor system or another property-management tool?
Yes. We have done imports from spreadsheets, paper logs, Autocount, and a handful of single-purpose legacy systems. Patrick walks the file with you in Week 1, runs a dry import you can review, then commits the real one. Anything we cannot model cleanly stays archived in original form so audit history is never lost.
Is homeserva GDPR-compliant for European residents?
homeserva is engineered around PDPA-aligned principles that map closely to GDPR — explicit consent capture, purpose limitation, retention windows, data export and right-to-erase. For EU-resident operators, we provide a Data Processing Addendum on request and can configure region-specific retention and consent flows.
How long is the audit log retained?
The full audit trail — who did what, when, from which device — is kept via the in_syslog table. Retention windows for biometric data (face vectors, ANPR plates) are configurable per property to match your PDPA / data-policy stance.
What is NOT included in the standard plan?
Hardware (cameras, controllers, lockers), high-volume e-invoice tiers, custom integrations beyond the standard set, and bespoke report packs sit outside the standard subscription. We quote each transparently — Patrick will tell you in advance, never as a surprise on the invoice.
Can I export all my data if I ever leave?
Yes. Customers, units, contracts, invoices, payments, access events and bookings can all be exported as CSV, Excel or JSON, on demand. There is no lock-in clause and no exit fee. We would much rather you stay because the product earns it than because the door is locked.
Let's chat
Talk to Patrick now — no slides, no funnel.
Just a direct conversation about whether homeserva fits your community. WhatsApp or email — whichever you prefer.
+60 19-688 3338
Malaysia
Mon–Sun, real humans