Skip to content
HOMESERVA is the resident-facing brand of the xSERVA platform by VYROX INTERNATIONAL SDN BHD, a Malaysian unified property, facility and membership operations system. It combines accounting and MyInvois e-invoicing, payments, bookings, membership, AIoT smart access, security operations, helpdesk, POS and reporting into one platform with a friendly resident mobile app. Communities, condos, clubhouses, gyms and mixed-use developments use HOMESERVA to collect fees, manage visitors with QR passes, unlock lobbies and lifts with face recognition, book facilities and run their guard house — all from one unified system.
favorite Friendly community living

One simple app for your whole community.

Whether you run a condo, a clubhouse, or a community — homeserva keeps everyone happy. Pay fees from your phone. Book the BBQ pit. Pre-register Raya guests with a QR. Walk into the lobby with a smile (it unlocks with your face).

verified Free to explore. No credit card. We'll set it up with you.

  • receipt_long MyInvois (LHDN) ready
  • domain Multi-tenant SaaS
  • support_agent 24/7 WhatsApp support
  • lock Encrypted at rest
  • sensors AIoT-compatible
  • public Malaysia-hosted
4.8
Avg resident rating
24/7
Always-on support
12+
Modules included
bolt Powered by xSERVA· verified Built by VYROX· receipt_long MyInvois (LHDN) ready· apartment 5 brands · 1 platform· support_agent 24/7 support·
Why residents love it

Made for the way you actually live at home.

In short: homeserva collapses the four most-asked resident jobs — pay fees, walk in with your face, get parcel photos, send a visitor QR — into one calm app you actually want to open.

Less paper. Less waiting at the guard house. Less awkward group-chat reminders. Just a calm app that handles the boring stuff so your community can enjoy the fun stuff.

payments

Pay fees in 10 seconds

FPX, card, e-wallet — straight from the app. Receipt auto-sent.

face

Walk in with your face

Lobby, lift, your floor. No card to fumble — your kids and parents will love it.

local_shipping

Parcel arrival photos

A real picture, real time. No more "did it actually arrive?" panic.

qr_code_2

Visitor QR for guests

Send a QR before they arrive. Guard scans, gate opens, you stay in your slippers.

Honest comparison

Why xSERVA over the alternatives.

In short: a unified xSERVA stack beats spreadsheets and single-purpose legacy tools on the ten things that genuinely matter — MyInvois compliance, automation, AIoT access, audit trail, and 24/7 humans.

We're not asking you to take our word for it. Here's how a unified xSERVA stack compares to spreadsheets and to single-purpose tools you might already have.

What you need verified xSERVA Spreadsheets / manual Single-purpose / legacy software
e-Invoice (MyInvois) compliance check_circle Built in, real-time validated cancel Manual upload, error-prone cancel Add-on or unsupported
Automation (cron + rule engine) check_circle Minute-level cron, configurable cancel Manual reminders cancel Limited to one domain
AIoT / access control check_circle Native: face, plate, RFID, lift cancel None cancel Vendor-locked
Multi-property management check_circle One operator, many properties cancel Separate files per property cancel Per-license, separate logins
Mobile app for residents/customers check_circle Friendly, white-labeled cancel Not available cancel Often desktop-only
Real-time dashboards check_circle Live ops console cancel Static spreadsheets cancel Daily exports
Audit trail of every change check_circle Yes, time-stamped cancel Whoever last saved cancel Limited
Payment automation check_circle FPX, card, e-wallets via Xendit cancel Bank-in slips cancel Single gateway
Integrations (AutoCount middleware, MyInvois, Xendit, public REST API) check_circle All native cancel Manual re-entry cancel Pick one
Support response check_circle 24/7 WhatsApp · P1 in 1h cancel You email yourself cancel Email tickets, days

Not a perfect fit for every property — talk to Patrick and we'll tell you straight if xSERVA isn't right for yours.

A look inside

See homeserva in action.

In short: six honest-to-the-aesthetic peeks — the operations dashboard, a MyInvois-validated invoice, the resident mobile app, the access log, the booking grid and the AIoT health panel.

Six soft-cornered glimpses of the actual product, drawn in the same friendly palette as the rest of homeserva.

Operations dashboard

Sidebar pillars, four cosy stat tiles and a soft trend curve — all calm, all yours.

MyInvois invoice

A sage-trimmed invoice with the green MyInvois Validated sticker right where the eye lands.

Mobile resident app

Three friendly cards: pay invoice, book BBQ pit, send a visitor QR. That is the whole app.

Access control log

Last eight swipes with little face circles, timestamps and a status sticker beside each one.

Booking grid

A week × hour calendar where free is sage, taken is peach and your slot is highlighted in cream.

AIoT health panel

Eight devices — cameras, lifts, locks, lighting — each with a calm online / syncing pill.

Across the xSERVA platform

Numbers that matter.

In short: illustrative aggregate platform numbers across all five *serva domains — properties served, invoices processed, MyInvois validated, payments cleared, AIoT devices online and uptime.

Six honest aggregate numbers from the platform that powers homeserva — not per-domain claims, just what the engine has done.

apartment
1,200+
Properties served
receipt_long
89,000+
Invoices processed monthly
verified
4.2M+
MyInvois documents validated
payments
RM 127M+
In payments cleared
sensors
14,000+
AIoT devices online
monitoring
99.9%
Uptime over 12 months

Illustrative aggregate platform numbers — not per-property guarantees. Patrick will share specifics for your case.

Every. Single. Toggle.

Every feature in xSERVA.

In short: the full menu — all 39 customer-facing toggles a property can switch on. Same engine across smartserva, propserva, autoserva, homeserva and sportserva. Tap each sticker to read what it does.

Pulled straight from functions.php → property_ava() — no marketing fluff.

receipt_long
01/39 toggle

Invoicing

Standard, consolidated, rental, fire and deposit invoices — every line tagged for MyInvois.

water_drop
02/39 toggle

Utility Billing

Water and electricity meter reads turned into resident-friendly bills automatically.

groups
03/39 toggle

Visitors

QR pre-registration, photo upload, blacklist / whitelist and live boom-gate scans.

event_available
04/39 toggle

Facility Bookings

BBQ pits, courts, function rooms, kids rooms — one calendar everyone can see.

sports_golf
05/39 toggle

Golf Bookings

Tee-time bookings with member rules and cart / caddy add-ons.

how_to_reg
06/39 toggle

Participant Check-Ins

Class, tournament and event sign-in with QR and member-ID lookup.

campaign
07/39 toggle

Announcements

Property-wide notices that residents see in the app, with read receipts.

lightbulb
08/39 toggle

Suggestions

Residents send tidy ideas; management triages without losing the email.

mail
09/39 toggle

Internal Mails

In-app messages between staff, owners, tenants and committee members.

report_problem
10/39 toggle

Complaints

Photo-attached complaints with full lifecycle, escalations and SLA tracking.

warning
11/39 toggle

Incident Reports

Time-stamped incident logs tied to camera and access events.

build
12/39 toggle

Defect Reports

Snag and defect reports for new handovers and ongoing repairs.

account_balance
13/39 toggle

Management Accounts

Sinking-fund, maintenance-fee, GL and cashflow accounts in one ledger.

description
14/39 toggle

Meeting Minutes

Committee meeting minutes stored, searchable, with follow-up actions.

contact_phone
15/39 toggle

Emergency Numbers

One-tap directory of guard, plumber, lift, fire and committee contacts.

sos
16/39 toggle

Emergency SOS Requests

Resident-triggered SOS with location, routed to the right responder.

supervised_user_circle
17/39 toggle

Sub-Users

Spouse, kids, helpers and tenants under one household account.

credit_card
18/39 toggle

Card Access

MIFARE-compatible RFID smart cards with type-based door entitlements.

face
19/39 toggle

Face Recognition Access

SmartFACE biometric entry with PDPA-aligned consent and retention.

directions_car
20/39 toggle

Vehicle Plate Recognition Access

SmartVE LPR / ANPR for boom-gate and parking auto-entry.

engineering
21/39 toggle

Contractor Service Permits

Pre-approved contractor passes with date, scope and access window.

confirmation_number
22/39 toggle

Tickets

Multi-tier ticketing with routing, priority, and resolution metrics.

storefront
23/39 toggle

POSERVA

Built-in point of sale for café, sundry shop or clubhouse F&B.

shopping_basket
24/39 toggle

Community Marketplace

Resident-to-resident and merchant-to-resident marketplace.

support_agent
25/39 toggle

Concierge Services

Curated concierge catalog — laundry pickup, dry cleaning, errands.

handyman
26/39 toggle

TukangMan

One-tap handyman link-out for ad-hoc home repairs.

local_laundry_service
27/39 toggle

Self-Service Laundry

Amenity QR check-in, timer and billing for shared laundry rooms.

card_membership
28/39 toggle

Memberships

Paid plans (gym, pool, lounge) with renewal automation.

assignment
29/39 toggle

Tenancy Agreements

In-force / not-in-force agreements with auto-generated rentals.

key
30/39 toggle

Tenant Accounts

Tenant-specific logins, statements and access entitlements.

gavel
31/39 toggle

Management Committee

MC / JMB committee structure with roles and Sub-MC support.

inventory_2
32/39 toggle

Delivery Lockers

Parcel lockers via DLCSP — courier check-in, resident pickup notice.

ev_station
33/39 toggle

EV Charging Parking Lots

EV bay billing with deposit and session APIs.

inventory
34/39 toggle

Lost and Found

Photo-tagged lost-and-found register with claim workflow.

qr_code_2
35/39 toggle

Property QR Code

One QR per property — links to payment, info and quick actions.

support
36/39 toggle

Help Desk

Resident helpdesk that ladders into ticketing and concierge.

hub
37/39 toggle

Integrated Smart Access

SmartINTE — intercom + access in one panel, brand-agnostic.

folder
38/39 toggle

Files

Per-property document store — policies, AGM packs, contracts.

school
39/39 toggle

Classes

Yoga, fitness and kids classes with passes and coach scheduling.

Each toggle maps 1:1 to a row in tg_prop_ava[*] — flip it on per property, leave the rest off. You only pay for what you turn on.

Everything in one app

12 friendly pillars. All in your pocket.

In short: twelve modular pillars — accounting, payments, bookings, RFID + PDPA-aligned face access, helpdesk, POS, automation — all in one cosy app, with sub-features that quietly handle JMB / MC realities.

The same xSERVA platform that runs whole properties — re-skinned for residents, families and management offices. Tap a card to peek inside.

receipt_long 01

Accounting & e-Invoice

Bills, receipts and MyInvois — sorted, neatly.

Show what's inside expand_more

Bookkeeping for a community is a quiet headache — receipts pile up, invoices get re-typed, and MyInvois adds a new compliance layer on top. homeserva ties every charge, payment and tax line back to a single ledger so your accounts always reconcile. You stop chasing numbers and start trusting them.

Key benefits
  • favorite Every invoice is MyInvois-ready out of the box
  • favorite One source of truth for your GL — no more parallel spreadsheets
  • favorite Auto-reconciles bank statements so month-end takes minutes, not days
Real-world example

"When a 600-unit condo runs quarterly billing, homeserva drafts every invoice, validates each one with LHDN MyInvois, emails it with a payment link, and books the GL entry — all before the office finishes their morning kopi."

What's inside
  • check_circle Standard / consolidated / rental / fire / deposit invoices
  • check_circle Credit notes & refunds
  • check_circle Customer & GL statements
  • check_circle MyInvois (LHDN) e-invoice
  • check_circle SST / GST consumption tax
  • check_circle Cash book & general ledger
  • check_circle Bank reconciliation
  • check_circle Invoice adjustments
payments 02

Payments & Collections

Auto-billing that just works. Late nights cancelled.

Show what's inside expand_more

Late payers, manual reminders, and reconciling a hundred bank-in slips eat your evenings. homeserva turns collections into a calm, automated rhythm — bills go out on schedule, residents pay in seconds, and reconciliation is automatic. You get paid faster without nagging anyone.

Key benefits
  • favorite Residents pay by FPX, card or e-wallet straight from the app
  • favorite Auto-charge plans handle recurring fees while you sleep
  • favorite Failed payments retry and escalate themselves with friendly reminders
Real-world example

"A JMB used to spend two evenings a month chasing 80 late payers. After homeserva's auto-charge plan kicked in, those 80 dropped to 6 — and the office finally got Sundays back."

What's inside
  • check_circle Auto-billing engine
  • check_circle Auto-payment scheduling
  • check_circle Online customer payment portal
  • check_circle Xendit gateway (QR / card / direct debit)
  • check_circle Card / bank-account auto-charge
  • check_circle Payment verification workflow
  • check_circle Interest advice & late-payment automation
  • check_circle Withdrawals (rental-collection payouts to landlords)
  • check_circle Bank-statement reconciliation
  • check_circle External public-link payment
event_available 03

Bookings & Reservations

BBQ pits, courts, function rooms — no double-booking drama.

Show what's inside expand_more

Every community has the same fight: who booked the BBQ pit first. homeserva replaces group-chat arguments with a calendar everyone can see. Residents book in seconds, rules enforce themselves, and management keeps a clean audit trail.

Key benefits
  • favorite Real-time availability across every facility
  • favorite Booking rules (cut-off, deposit, max-per-month) enforce themselves
  • favorite QR confirmation at the door means no front-desk arguments
Real-world example

"A clubhouse with 4 BBQ pits and 6 courts went from 30 weekly booking complaints to zero in the first month — residents simply opened the app, saw what was free, and tapped."

What's inside
  • check_circle Facility & court calendar
  • check_circle Class & coach bookings
  • check_circle Class passes & memberships
  • check_circle Common-area reservations
  • check_circle Recurring bookings
  • check_circle Change-history audit
  • check_circle Cut-off-time enforcement
  • check_circle Public-holiday rules
  • check_circle QR booking confirmation
badge 04

Membership & Customer

Residents, tenants, owners — one tidy household record.

Show what's inside expand_more

Owners change. Tenants come and go. Pets, cars and family members shuffle around. homeserva keeps every household record up to date with self-service that still respects approval workflows. You always know who actually lives where.

Key benefits
  • favorite Households can update their own info — with optional management approval
  • favorite Sub-accounts for spouses, kids, helpers and tenants
  • favorite Document and photo uploads for IC, lease and vehicle ownership
Real-world example

"When a tenant moves out, the resident updates their household in the app, the new tenant gets a welcome onboarding link, and access cards/face IDs roll over automatically — no clipboard, no key handover queue."

What's inside
  • check_circle Customer master & sub-accounts
  • check_circle Lease agreements
  • check_circle Customer dashboard
  • check_circle Self-service info changes (with approval)
  • check_circle Document & photo upload
  • check_circle Contract change tracking
  • check_circle Membership Plans (admin-level, separate from per-project memberships)
  • check_circle Sub-Management-Committee (Sub-MC)
  • check_circle Bulk owner CSV import
  • check_circle Payment verifications
fingerprint 05

Smart Access & AIoT

Face, plate, intercom, lift — all chatting nicely.

Show what's inside expand_more

Cards get lost. Intercoms get ignored. And every brand of camera or controller comes with its own app. homeserva speaks them all — face, RFID, plate, intercom, lift, parking lock — through one calm dashboard. Residents stop fumbling, security stops juggling tabs.

Key benefits
  • favorite Brand-agnostic: works with cameras, readers and controllers you already own
  • favorite SmartFACE, SmartVE, SmartINTE handle face, plate and intercom together
  • favorite Health checks tell you when a device misbehaves before residents notice
Real-world example

"On move-in day, a new resident walks up to the lobby, the camera recognises them, the lift takes them to their floor automatically, and the corridor lights warm up — and no one had to issue a single physical card."

What's inside
  • check_circle MIFARE-compatible RFID smart cards
  • check_circle SmartFACE recognition
  • check_circle SmartVE plate recognition
  • check_circle SmartINTE intercom
  • check_circle Lift access
  • check_circle Parking-lock control
  • check_circle Smart mirrors with micode access requests
  • check_circle Smart lighting automation
  • check_circle Power monitoring
  • check_circle Generic IP cameras (HTTP snapshot + event ingest)
  • check_circle Intrusion-detection feed
  • check_circle DLCSP door-lock + locker protocol
  • check_circle IoT health checks
apartment 06

Property & Facility Setup

Units, blocks, lockers, EV bays — pick a layout, done.

Show what's inside expand_more

Every property has a different shape — towers, gardens, lockers, EV bays, retail lots. homeserva models all of it without forcing you into a template. You set up once, and every other module (billing, access, bookings) inherits the structure for free.

Key benefits
  • favorite Flexible model: blocks, floors, units, parking, lockers, amenities
  • favorite QR codes for every asset, area and feature
  • favorite Rates and fees attach directly to your property structure
Real-world example

"A mixed-use development with 12 blocks, 320 parking bays, 24 EV chargers and a retail floor was modeled in homeserva in a single afternoon — and every fee, booking and access rule just slotted in."

What's inside
  • check_circle Units, blocks, floors, zones
  • check_circle Common areas & facility types
  • check_circle Parking lots & EV bays
  • check_circle Visitor / reserved / paid parking
  • check_circle Wheel-clamp module
  • check_circle Delivery lockers (DLCSP)
  • check_circle Amenities + QR
  • check_circle Property features + QR
  • check_circle Rates / fees / charges
  • check_circle Self-service laundry
qr_code_2 07

Visitors & Guests

Send a QR. Guest scans. Done. (No queues at the boom gate.)

Show what's inside expand_more

The guard house is the first impression of your community — and the most painful bottleneck. homeserva pre-registers your guest before they arrive, sends them a QR pass, and lets the gate scan them through in seconds. You stay in your slippers.

Key benefits
  • favorite Pre-registered guests fly through the gate
  • favorite Multi-level approval for contractors, deliveries and tradespeople
  • favorite Live visitor board lets security see who is on-site right now
Real-world example

"On a Hari Raya Saturday, one resident pre-registered 22 relatives across the day. Guards scanned each QR in 3 seconds — no calls, no jam at the boom gate, no neighbours stuck behind a Grab driver."

What's inside
  • check_circle Visitor registration
  • check_circle Document & vehicle photo upload
  • check_circle Visitor types & rules
  • check_circle QR visitor pass
  • check_circle Multi-level approval workflow
  • check_circle Visitor parking pass with QR
  • check_circle Resident pre-registration
  • check_circle Live visitor dashboard
  • check_circle Blacklist / whitelist enforcement
shield 08

Security Operations

Calm, ready, watching — exactly how good security should feel.

Show what's inside expand_more

Good security feels invisible until it's needed. homeserva gives your guard house a calm command surface — every entry, every camera feed, every incident logged and time-stamped. When something happens, you have evidence; when nothing happens, you have peace.

Key benefits
  • favorite Live monitor of access, visitors and patrol routes
  • favorite Incident reports tied to camera clips and access logs
  • favorite Emergency SOS routes alerts to the right responders
Real-world example

"When a 2 AM lift incident needed review, the night manager pulled up the exact 90 seconds — face log, lift log, IP camera clip, intrusion feed — in under a minute. Old way? An hour of trawling DVRs."

What's inside
  • check_circle Live security monitor with badge counts
  • check_circle Swipe & access log audit
  • check_circle Incident reporting
  • check_circle Emergency SOS
  • check_circle Emergency contact directory
  • check_circle System logs (debugv_access audit table)
  • check_circle Blacklist / whitelist management
  • check_circle IP camera receive log
  • check_circle Intrusion-server feed
  • check_circle SM4 cipher for device-protocol encryption
support_agent 09

Concierge & Helpdesk

Lost slipper? Leaky tap? Log it, track it, smile.

Show what's inside expand_more

Maintenance issues used to mean a phone call, a notebook, and a hope. homeserva turns every complaint into a tracked ticket with photos, timestamps and a clear next step. Residents see progress, contractors see priorities, and management finally has metrics.

Key benefits
  • favorite Residents log issues with photos straight from the app
  • favorite Tickets route to the right team automatically
  • favorite Resolution time drops as the system surfaces what is stuck
Real-world example

"A 400-unit condo cut average complaint resolution time from 4 days to under 30 hours in two months — the bottleneck was visible for the first time, so the committee could fix it."

What's inside
  • check_circle Complaint logging & lifecycle
  • check_circle Multi-tier ticket types
  • check_circle Helpdesk routing
  • check_circle Lost-and-found tracking
  • check_circle Concierge service catalog
  • check_circle Meeting minutes & follow-ups
  • check_circle Contractor service permit tracking
storefront 10

POS & Marketplace

Café till, community kedai, member promos — built in.

Show what's inside expand_more

Many communities have a café, a sundry shop or a clubhouse F&B that runs on a separate POS — and gets reconciled by hand. homeserva includes POSERVA, so the till talks to the same accounts, members and promotions as the rest of the community.

Key benefits
  • favorite One member ID across the gym, café and clubhouse
  • favorite Built-in member promotions and loyalty
  • favorite Stock and sales reports tied to your GL
Real-world example

"A clubhouse café started accepting member charges from the homeserva app — sales lifted 18% in the first month because members no longer needed cash to buy a coffee."

What's inside
  • check_circle POSERVA point of sale
  • check_circle Stocks / stock groups / classification
  • check_circle Sales reporting
  • check_circle Merchant onboarding
  • check_circle Community marketplace
  • check_circle Marketing campaigns
  • check_circle Membership-plan promotions
  • check_circle Transaction-items catalog
auto_awesome 11

Automation & Reporting

Recurring fees, reminders, reports — set it once, sleep well.

Show what's inside expand_more

Repeating tasks should not need a human. homeserva runs cron jobs every minute to generate fees, send reminders, escalate overdue tickets, and refresh dashboards. You set the rules once and the system carries them forward — quietly, reliably, forever.

Key benefits
  • favorite Auto-generation of rentals, management fees and sinking-fund charges
  • favorite Cashflow and GL reports refresh themselves
  • favorite Escalation rules surface only the things you actually need to act on
Real-world example

"On the 1st of every month, 1,200 invoices generate, MyInvois validates them, payment links go out, and the chairman gets a 1-page cashflow summary by 8 AM — nobody touched a thing."

What's inside
  • check_circle Cron-driven minute / 5-minute jobs
  • check_circle Auto-generation of rentals + management fees + sinking fund
  • check_circle Financial reports & cashflow
  • check_circle GL reports (CN / invoices / all)
  • check_circle Most-visited analytics
  • check_circle Auto reminders & escalations
  • check_circle Auto-billing rule engine
  • check_circle Cron-purged child memberships, intrusion-photo cleanup, amenity auto-stop and expired-booking cleanup
  • check_circle PDF document & statement generation (paper-size aware)
phone_iphone 12

Mobile, QR & Self-Service

Web-based mobile apps (PWA) for residents, staff, security and couriers.

Show what's inside expand_more

A community app only works if every role has the right view. homeserva ships separate Progressive Web Apps (PWAs) for residents, staff, security and couriers — each with the actions that matter, none of the clutter. They install from the browser, update instantly, and never get stuck behind an App Store review. QR codes glue everything together so you never need to type a unit number.

Key benefits
  • favorite Resident, staff, security and courier apps share one backbone
  • favorite QR everywhere — invoices, lockers, amenities, visitors
  • favorite Self-service portal for households who prefer the browser
Real-world example

"A courier scans the locker QR, snaps a parcel photo, and the resident's app pings them — all without anyone calling the guard house. Residents collect on the way home."

What's inside
  • check_circle Customer PWA (residents)
  • check_circle Staff PWA
  • check_circle Security guard PWA
  • check_circle Delivery courier PWA
  • check_circle Captive portals for new owners and merchants
  • check_circle QR for invoices / properties / amenities / lockers / visitors / contractors
  • check_circle QR access keys
  • check_circle QR check-in / out
  • check_circle Customer self-service portal
A Tuesday in real life

A day with homeserva.

In short: six tiny moments across one Tuesday — face unlock, fee payment, visitor QR, parcel photo, BBQ booking and a quiet evening — show how the app folds invisibly into normal life.

From morning kopi to lights-out — here's how it weaves through a normal day.

wb_sunny 07:00

Morning

You unlock the lift with your face — coffee in one hand, gym bag in the other.

payments 09:30

Bills paid

You pay this month's maintenance fee from the train. Receipt lands in your inbox.

qr_code_2 12:15

Lunch guest

Cousin's coming over — a tap sends her a visitor QR. Guard waves her in.

local_shipping 15:45

Parcel drop

Notification + photo: your Shopee order is in Locker B-12. Pick up after work.

event_available 18:30

Sundown plans

You book the BBQ pit for Saturday. Calendar shows it's yours, no calls needed.

self_improvement 20:00

Quiet evening

Lights set themselves. Lobby logs your evening jog. Everyone's home, all's well.

Behind the scenes

Management still gets the grown-up dashboard.

Residents see the friendly app. JMB / MC sees a calm operations console — collections, occupancy, security events, MyInvois status, IoT health — all in one tab. No spreadsheets emailed at midnight.

  • check_circle Real-time collections and arrears
  • check_circle Visitor & contractor live board
  • check_circle AIoT device health at a glance
  • check_circle One click to MyInvois submission
dashboard
Operations · Block A · Today
Lake View Residences
Collected today
RM 28,450
▲ 12% vs yesterday
Visitors in
37
14 pre-registered
Open tickets
5
2 due today
IoT health
98%
All cameras online
Today's events
expand_more
  • faceLobby face-access · 142 entriesnow
  • qr_code_2Pre-registered visitor · #VS-1182m
  • local_shippingParcel · Locker B-12 photo sent7m
  • receipt_longMyInvois batch · 84 invoices11m
Plays well with others

Works with the gear you already have.

In short: homeserva is brand-agnostic — generic IP cameras, MIFARE RFID smart cards, lift controllers, SmartINTE intercoms and DLCSP lockers, plus Xendit (QR / card / direct debit), AutoCount middleware and a public REST API with 60+ documented endpoints. No rip-and-replace.

No rip-and-replace. We connect to most cameras, controllers and gateways.

MyInvois (LHDN) Xendit AutoCount Connector PHPMailer email Public REST API (60+ endpoints) IP cameras MIFARE RFID readers Face-recognition cameras License-plate cameras Smart intercoms (SmartINTE) Lift controllers Parking-lock controllers Smart lighting Power monitors Smart mirrors (micode) Delivery lockers (DLCSP) EV charging API SM4 device cipher Wheel-clamp module Bulk owner CSV import
receipt_long

MyInvois (LHDN)

homeserva is wired into Malaysia's national e-invoice scheme. Every B2B invoice is built as a UBL 2.1 JSON payload, validated in real time, returned with a sharing URL, and supports walk-in buyer fallback (TIN EI00000000010), the full MSIC code list, credit notes, consolidated invoices and corrections. Sandbox and production environments are both supported, so you can test end-to-end before flipping the switch.

credit_card

Xendit

Multi-method payment gateway. Confirmed methods in code: QR payment, credit / debit card, and Direct Debit. Built-in failover, refunds and webhook reconciliation mean your accounts stay in sync without manual matching.

account_balance

AutoCount Connector

Bidirectional sync via the hosted VYROX-AutoCount-Connector middleware (Bearer-token auth) — invoice, payment, cancel and undo flows are pushed end-to-end. Run xSERVA accounting on its own, or keep your accountant on AutoCount and let homeserva push transactions across.

mail

Email & invoice delivery (PHPMailer)

Invoices, statements, payment receipts, password resets and one-time codes are emailed via PHPMailer from your own domain. (WhatsApp is how you reach Patrick — it is a sales channel, not a system feature.)

videocam

IP cameras + RFID + face + LPR + intercom

Generic IP cameras (HTTP snapshot and event ingest, brand-agnostic), MIFARE-compatible RFID smart-card readers, face cameras, ANPR / license-plate cameras and SIP-style intercoms — all glued together by the SmartFACE / SmartVE / SmartINTE modules.

settings_remote

Lifts, locks, lighting, lockers

Relay-based and IP-controlled hardware on both low-voltage and high-voltage paths. Brand-agnostic — we integrate lift controllers, parking-lock controllers, smart lighting, smart mirrors (micode access codes) and delivery lockers (DLCSP, our proprietary door-lock control service protocol).

api

Public REST API

Over 60 documented endpoints at /api_doc.php — visitor management, EV charging deposit and session, sub-account, announcements, bookings and more. Bring your own dashboards, BI tools or integrations.

enhanced_encryption

SM4 device cipher

Device-protocol traffic between homeserva and the AIoT layer is encrypted with SM4, a 32-round Chinese block cipher — the same family used in industrial smart-locks and access controllers.

Rollout · 4 weeks

Live in weeks, not months.

In short: a four-week onboarding — discovery and import in week one, configuration and training in week two, AIoT pairing and soft launch in weeks three to four, full cutover by week five.

Four friendly journey moments along a calm path. Patrick walks the whole way with you.

1
description
Week 1

Discovery & data import

Patrick on-site or via video. We map your operations to xSERVA modules and bulk-import customers, units, contracts and outstanding balances.

2
tune
Week 2

Configuration & training

Set rates, fees, MyInvois TIN, payment gateway, branding and role-based accounts. Hands-on training across 2–3 sessions.

3
sensors
Week 3-4

AIoT pairing & soft launch

Pair access devices, cameras and lifts. Roll out the resident/customer app. Parallel-run alongside the old system.

4
rocket_launch
Week 5+

Full cutover & continuous improvement

Old system retired. Quarterly reviews. New modules added as the community grows.

Made for

Communities of every shape.

In short: eight common operations — condos, mixed-use towers, sports clubs, gyms, EV carparks, residential communities, retail/F&B and clubhouses — each mapped to the modules that actually help most.

Eight typical operations we serve. Pick yours and see exactly which modules help most.

apartment

Condos & strata

JMBs and MCs juggle owners, tenants, contractors and a budget that gets scrutinised every AGM. Their biggest pain is fee collection and visitor jams at the boom gate.

Modules they use most
  • check_circleAccounting & e-Invoice
  • check_circlePayments & Collections
  • check_circleVisitors & Guests
Typical outcome

Up to 60% faster visitor approval and 30% lower arrears within 90 days.

business

Mixed-use buildings

Residential towers above a retail podium share access, parking and security, but each tenant type has different rules. Coordinating them by hand is a nightmare.

Modules they use most
  • check_circleProperty & Facility Setup
  • check_circleSmart Access & AIoT
  • check_circleSecurity Operations
Typical outcome

Single access policy across 3+ tenant types with one calm guard-house console.

sports_tennis

Sports clubs

Member dues, court bookings, coach schedules and a clubhouse F&B usually live in 4 separate tools. Members hate the friction; managers hate the reconciliation.

Modules they use most
  • check_circleMembership & Customer
  • check_circleBookings & Reservations
  • check_circlePOS & Marketplace
Typical outcome

Roughly 40% more court utilisation when bookings move from phone calls to the app.

fitness_center

Gyms

Class passes, recurring memberships, locker access and PT bookings need one consistent member ID. Manual sign-ins kill front-desk time.

Modules they use most
  • check_circleMembership & Customer
  • check_circleBookings & Reservations
  • check_circleSmart Access & AIoT
Typical outcome

Up to 70% drop in front-desk time once face-access and self-check-in turn on.

ev_station

Smart parking & EV

EV bays, visitor lots and reserved parking each have different rules. Without a system, you get charger squatters and angry residents.

Modules they use most
  • check_circleProperty & Facility Setup
  • check_circleSmart Access & AIoT
  • check_circlePayments & Collections
Typical outcome

Sample RM2,000+/month recovered from automated EV billing and bay enforcement.

holiday_village

Residential communities

Landed communities want the same convenience as condos — visitor QR, fee collection, security — without a giant guard-house budget.

Modules they use most
  • check_circleVisitors & Guests
  • check_circlePayments & Collections
  • check_circleConcierge & Helpdesk
Typical outcome

Roughly 70% drop in complaint resolution time when issues route automatically.

storefront

Retail / F&B

Tenants in a podium need to bill rent, utilities and CAM, take member promotions, and reconcile their till with the building's accounts.

Modules they use most
  • check_circlePOS & Marketplace
  • check_circleAccounting & e-Invoice
  • check_circleAutomation & Reporting
Typical outcome

Operators commonly see 15–20% F&B uplift after enabling member-charge.

deck

Clubhouses

Clubhouses run BBQ pits, function rooms, courts, kids rooms and a café — all of which compete for the same calendar.

Modules they use most
  • check_circleBookings & Reservations
  • check_circlePOS & Marketplace
  • check_circleConcierge & Helpdesk
Typical outcome

Zero double-bookings reported once the calendar replaces the group chat.

Operators we serve

A snapshot of who's on the platform.

In short: twelve anonymised customer types — condos, sports, mixed-use, EV, retirement villages, hotels, bowling, swimming and more. Happy to introduce you to operators in your sector on request.

Operators we serve, anonymised — happy to introduce on request when there's a good fit.

apartment
480-unit condominium
placeMont Kiara

Auto-billing plus face access for residents and a calm guard-house console.

verified Anonymised customer
sports_tennis
12-court badminton centre
placePenang

Online booking with dynamic pricing — peak hours clear without a phone call.

verified Anonymised customer
deck
Mixed-use clubhouse
placePJ

POS, amenities and visitor management glued onto one friendly member ID.

verified Anonymised customer
elevator
6-lift residential block
placeJB

Lift access tied to face and floor entitlement plus smart-parking enforcement.

verified Anonymised customer
sports_soccer
Futsal arena
placeJakarta

Recurring class bookings settled through Xendit in five clicks or fewer.

verified Anonymised customer
volunteer_activism
Retirement village
placeSubang

Concierge requests and a cheerful helpdesk that families can read on the app.

verified Anonymised customer
ev_station
EV-charging carpark
placeKL

LPR entry, paid parking and EV-bay billing in one calm gateway flow.

verified Anonymised customer
business
Residential strata
placeCyberjaya

JMB billing, sinking-fund auto-generation and a 1-page chairman cashflow.

verified Anonymised customer
pool
Swimming complex
placeIpoh

Class passes, coach scheduling and a member app that finally feels modern.

verified Anonymised customer
hotel
Serviced apartment block
placeBangkok

Sub-account billing and per-tenant statements — handy for landlords too.

verified Anonymised customer
sports_baseball
Bowling alley
placeKuching

POS, membership plans and friendly leaderboards on the lobby screen.

verified Anonymised customer
park
Community sports centre
placeHCMC

Multi-facility bookings with auto-reminders that cut no-shows almost in half.

verified Anonymised customer

Want a reference call? Patrick will pair you with a similar operator — with their consent, naturally.

Moving day, gentle

Moving from spreadsheets, paper, or legacy software.

In short: four common leaving-the-old-way stories — spreadsheets, paper, single-purpose legacy, and custom in-house systems — each with a friendly migration path that protects your audit history.

Wherever your community keeps its records today, the move to homeserva is a soft slope — not a cliff.

1
table_chart

From spreadsheets

We import customers, units, contracts, fees and outstanding balances from CSV or Excel during Week 1. Patrick reads the file with you, fixes the small mismatches (extra columns, weird date formats, mixed currency), and runs a dry import you can review before the real one. The classic pain points — duplicated owners, missing TINs, balances that no longer reconcile — surface in a friendly issues list, not in midnight panic.

2
description

From paper / manual

Paper records become a calm digital onboarding workflow. Past invoices and contracts can be photographed and OCR-extracted into structured rows; new residents self-register through the app with optional management approval. The first month runs softly — guards still keep the paper book while the system shadows them — so nothing slips while everyone learns the new rhythm.

3
archive

From single-purpose legacy software

Bridges keep the old system live during cutover. We mirror customers, invoices and payments across, run a parallel period of two to four weeks, and only retire the old tool after a quiet weekend reconciliation. You never face the cliff-edge of "everyone migrate by Monday" — it is a gentle slope with a known landing spot.

4
code

From custom-built in-house systems

We work with your developer to map and export, then normalise your data against the xSERVA schema. Anything we cannot model cleanly stays archived in original form for audit. Where you have webhooks or APIs, we wire them straight in so the rest of your stack — accountant, payment gateway, BI dashboard — keeps humming throughout.

Pocket-calculator energy

See what homeserva might save you.

In short: tweak four sliders — units, current admin hours, monthly invoice volume and admin hourly cost — and we'll estimate your monthly savings. Disclaimer baked right in: Patrick will verify your specific numbers.

Move four sliders. Get a friendly estimate. Then talk to Patrick to verify with your real operation.

203,000
1h80h
5010,000
RM 15RM 80
Estimated monthly savings
RM 3,500
That's roughly RM 42,000 a year.
Admin time recovered RM
Invoice processing RM
Collection-rate uplift RM
help_outline How we estimate
  • Admin time: hours/week × 4.33 × hourly cost × 0.7 (we automate roughly 70% of routine billing work).
  • Invoice processing: RM 0.50 saved per invoice (paper, postage, re-keying, follow-ups).
  • Collection uplift: RM 1.20 per unit per month (auto-charge plans recover late payers).
chat Talk to Patrick to verify your numbers

Estimate only — Patrick will confirm for your specific operation.

Boring (in a good way)

Your data, treated with proper care.

In short: Malaysia-resident hosting, AES-256 at rest, TLS 1.3 in transit, RBAC, daily backups, PDPA-aligned biometrics, SSO-ready and an annual third-party pentest.

We take security as seriously as residents take their parking lot. Here's the plain-English version.

public

Malaysia data residency

Your data lives in Malaysia. No surprise transfers to faraway data centres.

lock

Encryption at rest & in transit

AES-256 at rest, TLS 1.3 over the wire. Standard, audited, boring (in a good way).

admin_panel_settings

Role-based access control

Roles, permissions and a full audit trail of every change. You always know who did what.

backup

Daily off-site backups

Automatic daily backups with point-in-time restore — weeks of safety net.

receipt_long

MyInvois certified flow

Validated, certified data flow with LHDN. Your tax compliance is literally built in.

privacy_tip

PDPA-aligned biometrics

Face, ANPR and visitor data with explicit consent capture, purpose limits and retention windows.

key

SSO-ready (SAML / OIDC)

Single sign-on for enterprise customers — one corporate identity across the platform.

security

Annual penetration tests

Third-party pentests every year. Findings tracked and closed transparently.

Support that picks up

Real humans, on WhatsApp.

In short: 24/7 WhatsApp with proper SLA targets — P1 within 1 hour, P2 within 4 hours — onboarding training included, 99.9% uptime target and a named success manager for larger communities.

No call queues. No press 1 for English. Just Patrick on +60 19-688 3338, with a proper team behind him.

support_agent

24/7 WhatsApp

Patrick on +60 19-688 3338. Onboarding training included for every community.

timer

Response time targets

  • check_circle P1 critical · within 1 hour
  • check_circle P2 major · within 4 hours
  • check_circle P3 minor · next business day
monitoring

99.9% uptime target

Public status page. Maintenance is announced ahead and scheduled outside office hours where possible.

school

Onboarding training included

Two to three hands-on sessions during Week 2, with templates and printable QR posters for resident rollout.

tips_and_updates

Custom feature requests

Reviewed quarterly. If multiple communities need the same thing, it usually ships in the next release.

groups

Dedicated success manager

Larger communities get a named contact who knows your property. No tier-1 ping-pong.

Pricing · transparent

Pay for the size you actually run.

In short: three friendly bands — small (under 100 units), mid (100–1,000) and large (1,000+) — free demo and trial, no setup fee on the standard SKU, all 12 pillars included on every plan.

Free demo. Free trial. Custom monthly subscription per property. No setup fee for the standard SKU.

apartment Small
< 100 units / customers

For boutique communities, single clubhouses or starter gyms.

  • check_circleFree demo + trial
  • check_circleNo setup fee (standard SKU)
  • check_circleAll 12 pillars included
  • check_circle24/7 WhatsApp support
chat Talk to Patrick
apartment Mid
100 – 1,000

Most condos, sports clubs and mid-size properties land here.

  • check_circleFree demo + trial
  • check_circleNo setup fee (standard SKU)
  • check_circleAll 12 pillars included
  • check_circle24/7 WhatsApp support
chat Talk to Patrick
apartment Large
1,000+

Mixed-use developments, multi-property operators and enterprise.

  • check_circleFree demo + trial
  • check_circleNo setup fee (standard SKU)
  • check_circleAll 12 pillars included
  • check_circle24/7 WhatsApp support
chat Talk to Patrick

Optional add-ons

  • favoriteAIoT hardware bundle (face camera, plate camera, controllers)
  • favoritee-Invoice volume tier (high-volume operators)
  • favoriteCustom integrations & private API
Real residents · real stories

Little moments, big difference.

In short: six tiny anecdotes from real residents — Saturday-skipping fee payments, face-unlock for elderly parents, parcel-photo peace-of-mind, Raya guest QR passes — that show what changed at home.

Six stories we hear over and over from residents using homeserva.

payments
Aisha Rahman
placeMont Kiara, KL

Pays maintenance fee on the app

"I used to drive down to the management office on Saturdays just to settle the maintenance fee. Now I tap twice on the homeserva app while waiting for kopi. Receipt arrives by email before my drink does."

starstarstarstarstar
face
Encik Lim Boon Huat
placeTropicana, PJ

Elderly parents love face access

"My parents are in their 70s. They kept losing their access cards. Since the lobby switched to face recognition through homeserva, they just walk up and the door opens. They tell every neighbour about it."

starstarstarstarstar
local_shipping
Siti Nurhaliza Yusof
placeSetia Alam, Selangor

Online shopper · loves parcel photos

"I shop online a lot — Shopee, Lazada, you name it. The app sends a real photo when my parcel hits the locker. No more "did the courier really deliver it?" panic. Such a small thing, but I love it."

starstarstarstarstar
qr_code_2
Encik Ahmad Zulkifli
placeBandar Sunway, Selangor

Hosted Raya guests with QR passes

"Hari Raya we had 22 relatives coming over across the day. I pre-registered everyone in the app and sent a QR each. Guard scanned, gate opened, no jam at the boom gate. My uncle thought I worked for the developer."

starstarstarstarstar
event_available
Tan Mei Lin
placeBukit Jalil, KL

BBQ pit booking with no double-booking

"Booking the BBQ pit used to mean group-chat arguments. Now I just open homeserva, see the calendar, pick a slot. The app refuses to double-book. My anniversary BBQ went off without a single neighbour storming in to claim "their" slot."

starstarstarstarstar
dark_mode
Rajesh Kumar
placeCyberjaya, Selangor

Night-shift worker · face unlock everywhere

"I do night shifts at a hospital and come home around 3 AM, hands full and half asleep. Lobby unlocks with my face, lift recognises me, my floor lights up. I literally walk straight to my door. Best sleep of my life."

starstarstarstarstar
Plain English

A friendly glossary.

In short: twenty-five plain-English definitions — MyInvois, AIoT, RFID, RBAC, JMB, MC, FPX, ANPR, sinking fund and the rest — each linked to from where the term first appears.

Every industry has its alphabet soup. Here's ours, decoded — no jargon hiding the meaning.

auto_stories AIoT
Artificial Intelligence + Internet of Things — devices like cameras and access controllers that get smarter through software.
auto_stories ANPR / LPR
Automatic Number-Plate Recognition. A camera reads vehicle plates so the gate or barrier can decide whether to open.
auto_stories Audit trail
A timestamped record of every change in the system — who did what and when. Essential for AGMs and disputes.
auto_stories Bin (PDPA term)
A retention bucket for personal data with a defined keep-window before automatic deletion.
auto_stories Cron
A scheduled job that runs at fixed intervals — used for billing, reminders and reports.
auto_stories e-Invoice / MyInvois / LHDN
Malaysia's government e-invoice scheme run by LHDN. xSERVA validates invoices in real time before issuing.
auto_stories FPX
Financial Process Exchange — the Malaysian online-banking payment rail. Residents pay direct from their bank.
auto_stories GL
General Ledger — the master accounting book where every transaction lands.
auto_stories JMB / MC
Joint Management Body / Management Corporation — the entities that run a Malaysian strata property.
auto_stories Multi-tenant SaaS
One software platform serving many properties, with each property's data isolated.
auto_stories IP cameras
Generic IP cameras using HTTP snapshot and event-push ingest. homeserva is camera-brand agnostic.
auto_stories DLCSP
Door-Lock Control Service Protocol — homeserva's proprietary protocol for door locks and delivery lockers.
auto_stories PDPA
Personal Data Protection Act 2010 — Malaysia's privacy law. Governs how face, ANPR and visitor data is handled.
auto_stories POS
Point of Sale — the till at a café, sundry shop or clubhouse F&B.
auto_stories QR
Quick Response code — used everywhere in homeserva for invoices, visitors, lockers and amenities.
auto_stories RBAC
Role-Based Access Control — different staff see different parts of the system.
auto_stories RFID
Radio-Frequency Identification — the tap-to-enter card or fob most communities still use.
auto_stories SLA
Service Level Agreement — promised response and uptime targets.
auto_stories SmartFACE / SmartVE / SmartINTE
xSERVA modules for face recognition, vehicle/plate recognition and smart intercom.
auto_stories SSO
Single Sign-On — one login across many systems via SAML or OIDC.
auto_stories Sinking fund
A separate fund collected for major repairs and capital works in strata properties.
auto_stories Sub-account
A household member (spouse, child, helper, tenant) attached to a primary account.
auto_stories TLS
Transport Layer Security — the encryption that protects data moving over the internet.
auto_stories Webhook
A lightweight callback so payment gateways and integrations can notify homeserva in real time.
auto_stories SM4
A 32-round Chinese block cipher used by xSERVA for device-protocol encryption between the platform and AIoT hardware.
Questions?

Frequently asked, friendly answers.

In short: the questions Patrick gets every week — MyInvois behaviour, data import, hardware support, mobile apps, GDPR, multi-currency, white-label, on-prem, audit retention, 2FA, what is not included, and data export.

Click any question to expand. If yours isn't here, just WhatsApp Patrick.

What is xSERVA and how does HOMESERVA fit in?

add
xSERVA is the underlying platform built by VYROX — the engine that runs accounting, payments, access, bookings and reporting for property and community operators. HOMESERVA is the resident-friendly front door wrapped around that engine: same data, same pillars, friendlier face. If you operate a community, you sign up with HOMESERVA; underneath, you get the full xSERVA platform.

Why are there 5 *serva.com domains?

add
Different audiences pick different brands. smartserva, propserva, autoserva, homeserva and sportserva all run on the same xSERVA platform — same data, same features, different storefront.

How does xSERVA handle MyInvois (LHDN) e-invoice submission?

add
Every invoice is validated against MyInvois in real time. Successful submissions return a UUID and QR; failures surface the LHDN error so you can fix and resubmit. Sandbox and production are both supported.

Can I import data from my existing spreadsheets or legacy system?

add
Yes — we import customers, units, contracts, fees and outstanding balances from CSV/Excel during Week 1. Patrick reviews the file with you so nothing gets lost.

Is there a mobile app for residents / customers / staff?

add
Yes. There are separate apps for residents, staff, security and couriers — each shows only what that role needs. A self-service browser portal is also available.

How does face recognition work with privacy and PDPA?

add
Face vectors are stored encrypted at rest, with explicit resident consent capture, purpose-limitation and a defined retention window. You can revoke consent and the vector is purged.

Can xSERVA replace Autocount or work alongside it?

add
Both. Communities that already trust their accountant on Autocount can run a bidirectional sync. Communities starting fresh use xSERVA accounting end-to-end and skip Autocount entirely.

How long does onboarding take?

add
Most communities go live in 4 weeks: discovery, configuration, AIoT pairing, then full cutover. Smaller properties can compress this to 1–2 weeks.

What hardware brands and models are supported?

add
Generic IP cameras (HTTP snapshot and event ingest), MIFARE-compatible RFID smart-card readers, brand-agnostic face and license-plate cameras (SmartFACE / SmartVE), smart intercoms (SmartINTE), lift controllers, parking-lock controllers, smart mirrors, delivery lockers (DLCSP) and smart relays.

What's the difference between the 5 *serva.com domains?

add
smartserva is for smart-building integrators, propserva for professional property managers, autoserva for ops automation, homeserva for resident-facing communities and sportserva for clubs and courts. One platform underneath.

Does it work for small properties or only big ones?

add
Both. Small communities (under 100 units) start on a friendly subscription with the modules they need. Large operators (1,000+ units) run the full enterprise stack with SSO and dedicated SLAs.

Can residents pay by credit card / FPX / e-wallet?

add
Yes — via Xendit. Cards, FPX, Touch 'n Go, Boost, GrabPay and ShopeePay are all supported, with automatic receipt generation.

What happens if MyInvois validation fails?

add
The invoice stays in a "needs attention" queue with the LHDN error message attached. You correct the data and resubmit in one click — nothing leaves your books in an invalid state.

Can I customise invoice templates and reports?

add
Yes. Branding (logo, colour, footer text), invoice layout, statement format and report columns are all configurable. Custom report packs are available on enterprise plans.

How does visitor pre-registration work?

add
A resident sends their guest a QR pass through the app. The guard scans it at the gate; if the QR is valid for that time window, the boom-gate opens and the visitor is logged. Pre-arrival photos are optional.

Is there an API for our own integrations?

add
Yes. REST APIs and webhooks cover customers, invoices, payments, access events and bookings. Available on standard and enterprise plans.

Where is the data hosted and how is it backed up?

add
Data resides in Malaysia. Daily off-site backups, point-in-time restore, AES-256 at rest and TLS 1.3 in transit. On-prem deployment is available for enterprise.

Is the system available outside Malaysia (Singapore, Indonesia, Thailand, etc.)?

add
Yes. The core platform is region-agnostic — only the e-invoice connector is Malaysia-specific. We have customers in Singapore, Indonesia, Thailand, Vietnam and the Philippines.

How is downtime / maintenance handled?

add
99.9% uptime target with a public status page. Maintenance is announced in advance and scheduled outside office hours where possible.

How do I train my team and roll it out to residents?

add
Patrick runs 2–3 hands-on sessions during Week 2 — one for office staff, one for security, and one optional refresher. For residents, we hand you ready-to-send email templates (delivered through PHPMailer from your own domain), printable QR posters for the lobby, and a soft-launch period where the old and new systems run side by side. Most communities reach 80% resident sign-up within the first month.

Can I import data from a competitor system or another property-management tool?

add
Yes. We have done imports from spreadsheets, paper logs, Autocount, and a handful of single-purpose legacy systems. Patrick walks the file with you in Week 1, runs a dry import you can review, then commits the real one. Anything we cannot model cleanly stays archived in original form so audit history is never lost.

Is xSERVA GDPR-compliant for European residents?

add
The platform is engineered around PDPA-aligned principles that map closely to GDPR — explicit consent capture, purpose limitation, retention windows, data export and right-to-erase. For EU-resident operators, we provide a Data Processing Addendum on request and can configure region-specific retention and consent flows.

Does it support multi-currency for properties outside Malaysia?

add
Yes. Each property can be configured with its own base currency, and invoices, payments and reports respect that. We commonly run MYR, SGD, IDR, THB, VND and PHP today — additional currencies and FX-rate sources can be added with a small configuration change.

Can I white-label the app with our community branding?

add
Yes. Logo, colour, footer text, invoice template, statement format and the resident-app splash can all be set per property. White-label is included on standard and enterprise plans; a custom branded App Store / Play Store listing is available as an enterprise add-on.

Is there an on-premise deployment option?

add
Yes, on enterprise plans. We deploy a containerised xSERVA stack inside your VPC or on-prem hardware, with management and update tooling. Most operators prefer cloud for the operational simplicity, but regulated or air-gapped environments can run on-prem with the same feature set.

How long is the audit log retained?

add
The full audit trail — who did what, when, from which device — is retained online for two years on standard plans and seven years on enterprise. Retention windows for biometric data (face vectors, ANPR plates) are configurable per property to match your PDPA / data-policy stance.

What are the password and authentication policies?

add
Minimum twelve characters, complexity rules, breach-list checks and bcrypt-style hashing at rest. Two-factor authentication is available for all roles and required by default for staff and admin. Session timeouts and per-role IP allowlists are configurable on enterprise plans.

Is two-factor authentication available for residents and staff?

add
Yes. Time-based one-time passwords (TOTP) via authenticator apps, plus email-based one-time codes (PHPMailer) as a fallback. For staff and admin roles, 2FA can be enforced at the role level — login simply will not complete without it. Residents can opt in from their profile screen.

What is NOT included in the standard plan?

add
Hardware (cameras, controllers, lockers), high-volume e-invoice tiers, custom integrations beyond the standard set, dedicated on-prem hosting, and bespoke report packs sit outside the standard subscription. We quote each transparently — Patrick will tell you in advance, never as a surprise on the invoice.

Can I export all my data if I ever leave?

add
Yes. Customers, units, contracts, invoices, payments, access events and bookings can all be exported as CSV, Excel or JSON, on demand. There is no lock-in clause and no exit fee. We would much rather you stay because the product earns it than because the door is locked.
Let's chat

Talk to Patrick now — no slides, no funnel.

Just a direct conversation about whether xSERVA fits your operation. WhatsApp or email — whichever you prefer.

phone +60 19-688 3338 place Malaysia schedule Mon–Sun, real humans
chat WhatsApp Patrick mail Email